Customers

The Customers page lists everyone who has bought from your store. From here you can review what each customer has spent, look at their purchase history, edit their store credit, run bulk credit adjustments, and configure store-wide loyalty discounts.

The customers list lives at stores.allomancy.com/customers.

Viewing the customer list

Each row in the list shows:

Customer: the resident's username.
Spent: lifetime L$ spent in your store. The list is sorted by this column by default, highest first.
Spent -1Y: L$ spent in the last year.
Owns: number of products this customer has bought.
Credit: store credit balance the customer can spend at any of your vendors.
Restricted Credit: store credit the customer can spend on themselves but cannot use for gifting.
Discount: a per-customer discount percentage you have set manually.
News Subscriber: whether the customer is subscribed to your store news kiosk.

Click any column header to sort the list by that field.

Inspecting and editing a customer

To open a customer's profile, click next to their row. The dialog shows the customer's Second Life profile picture and lets you edit a few fields directly:

Credit (L$): store credit available for any purchase.
Restricted Credit (L$): store credit that cannot be used for gifting.
Discount (%): a per-customer discount assigned directly to this resident.

Per-customer discount is independent of the loyalty tiers described below. Use it for personal gestures (a thank-you, a one-off comp), and use loyalty discounts for store-wide spend-based rules.

Below the form, the Owned products list shows everything the customer has bought from you. For each product you can:

To redeliver that product to this customer, click
To remove the product from their purchases and stop future redeliveries of it, click

To add a customer manually, click at the top of the list. Enter their Second Life username, set their starting credits and discount, and save.

Adjusting credits in bulk

The button at the top of the page opens a dialog that adjusts credits for many customers at once. The values you enter are applied as a change to each customer's existing credits, not as a new total. Positive numbers add credits, negative numbers remove them.

Optionally narrow the audience

Turn on Filter by customers spent amount to limit the change to customers who have spent more than, or less than, a given L$ amount. Without a filter, every customer in your store is updated.

Enter the credit changes

Set Credits change (L$) for unrestricted credits and Restricted Credits change (L$) for restricted credits. Either or both can be positive, negative, or zero.

Confirm

With no filter set, the update touches every customer in your store. To run the update, click Update

Loyalty discounts

Loyalty discounts are store-wide rules that reward customers based on how much they have spent. Unlike the per-customer discount, you do not assign loyalty discounts manually to each resident. Allomancy matches each customer against the configured tiers and uses the highest tier they qualify for.

Open from the Customers page to manage your tiers.

How a tier works

Each tier has four settings:

Spending threshold (L$): the minimum total a customer must have spent to qualify for the tier.
Period: whether the threshold is checked against Global spending (the customer's lifetime total at your store) or Yearly spending (their total over the last year).
Discount %: the percentage discount the tier grants when the customer qualifies.
Group Only: when enabled, only customers who are in your store group qualify for this tier.

A customer is matched against every tier and receives the discount from the highest threshold they meet. Two tiers cannot share the same period and threshold; the form rejects duplicates when you save.

Adding and removing tiers

Open the loyalty editor

Click on the Customers page. The dialog shows your existing tiers, or one empty row if you have not configured any.

Add a tier

Click Add New Tier and enter the spending threshold in L$, choose Global or Yearly for the period, set the discount percentage, and tick Group Only if the tier should be restricted.

Remove a tier

Click at the right edge of any row to delete that tier.

Save

Empty tiers (zero threshold and zero discount) are discarded automatically, and the remaining tiers are sorted by threshold for you. To save the tier list, click Save Changes

Global vs Yearly periods

Global uses lifetime spending. Once a customer earns into a Global tier, they keep it as long as the tier exists.
Yearly uses last-year spending, matching the Spent -1Y column on the customer list. Customers can drop out of a Yearly tier if their recent spending falls below the threshold.

You can mix periods in the same tier ladder, for example a permanent reward for big lifetime spenders alongside a recurring reward for high recent activity.

How loyalty relates to per-customer discount

The per-customer Discount % field on a customer's profile and the loyalty tiers are configured separately. Loyalty applies automatically based on spending; per-customer discount applies because you set it on that customer's profile.

Discounts apply in a fixed order at purchase time:

Product discount (if any) reduces the product's listed price.
Vendor discount or vendor group discount is applied to that result, giving the price the customer pays at the vendor inworld.
After payment, the customer's per-customer discount OR loyalty tier discount (whichever is larger) is refunded back to the customer.
If a blogger coupon was used, the coupon's customer-discount portion is added to the customer's store credit balance.

Categories are not a separate discount type. Setting a discount on a category applies the same product discount to every product in the category, replacing any existing product-level discount on those products.

L$ amounts are integers; any calculation that produces a fractional L$ is rounded down.

Example. A product priced at L$100 with a 10% product discount becomes L$90. The vendor selling it has a 5% vendor discount, so L$4 (5% of L$90, rounded down from L$4.50) is deducted: the customer pays L$86 at the vendor inworld. The customer also has a 5% per-customer discount, so L$4 (5% of L$86, rounded down from L$4.30) is refunded back to them. Net cost: L$82.